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Thread: Solar cover pricing caution

  1. Back To Top    #1

    Join Date
    May 2015
    Location
    Lewisberry pa
    Posts
    4

    Solar cover pricing caution

    Just want to share my experience with trying to replace my solar cover. After much research, I ordered a SolarMax 12 mil cover from Leslie's pool supply list price $249.99. What was delivered to me was a Blue Wave NS 450. I probably wouldn't have thought much of that except in my research, I looked at that brand and chose not to buy. BTW, Amazon sells this for less than half the price $113.99. The first Leslie's rep assured me this was a mistake and that they do not even sell that. After I sent them a picture to verify what I received, I called back and they finally acknowledged That is the item they sell. I have no problem with company's making a profit, but, in my opinion, this is deceptive as nowhere on their item description do they tell you that the item has a totally different SKU and manufacturer than what they clearly advertise, which prevents you from actually price shopping. Then they tried to say I'd have to pay return shipping and a restocking fee, which I would have no problem with if the item were advertised transparently.

    Bottom line, if you want the Leslie's SolarMax cover, order it from Amazon. It's just the Blue Wave cover.
    In ground 24x40 "lake" shaped pool - approx.25,000 gal.

  2. Back To Top    #2
    ship of fools's Avatar
    Join Date
    Nov 2011
    Location
    Albany, NY
    Posts
    495

    Re: Solar cover pricing caution

    Quote Originally Posted by Jjsmompa View Post
    Just want to share my experience with trying to replace my solar cover. After much research, I ordered a SolarMax 12 mil cover from Leslie's pool supply list price $249.99. What was delivered to me was a Blue Wave NS 450. I probably wouldn't have thought much of that except in my research, I looked at that brand and chose not to buy. BTW, Amazon sells this for less than half the price $113.99. The first Leslie's rep assured me this was a mistake and that they do not even sell that. After I sent them a picture to verify what I received, I called back and they finally acknowledged That is the item they sell. I have no problem with company's making a profit, but, in my opinion, this is deceptive as nowhere on their item description do they tell you that the item has a totally different SKU and manufacturer than what they clearly advertise, which prevents you from actually price shopping. Then they tried to say I'd have to pay return shipping and a restocking fee, which I would have no problem with if the item were advertised transparently.

    Bottom line, if you want the Leslie's SolarMax cover, order it from Amazon. It's just the Blue Wave cover.
    I would make them provide the product you ordered and exchange the cheap substitute at no cost to you.

    If not report them to the BBB ..... it works wonders! I have gotten Sprint and Time Warner to do the right thing by reporting them after they refused to do it on their own
    21,000 gallon inground
    Haywood Sand Filter
    Vinyl Liner

  3. Back To Top    #3

    Join Date
    May 2015
    Location
    Lewisberry pa
    Posts
    4

    Re: Solar cover pricing caution

    Thanks! I just filed on BBB. I agree that helps resolving issues.
    In ground 24x40 "lake" shaped pool - approx.25,000 gal.

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