She asked "what chlorine are you using" ....I said "huh?"
She asked "tablets, granules?"
I said "liquid......." (long pause)
She said "Where do you buy it from?"
I said "Walmart"
She said "You're NOT putting plain bleach in your pool?"
I said "are you going to test my water or not?"
She said "well it's your pool"
Ten minutes later, I had great results, a scornful look and the CYA I went in for...
Thanks guys - pool is looking fantastic and I'll get some pics up!