I have an Intex 12x24x52 metal frame pool. We bought it May 2015, but due to temps over 100 and lots of issues with leveling the ground, the pool didn't get installed last year. It wasn't even removed from the box.
We started again last week (in much cooler temps) & finally got the ground level & the pool up. (I would like to reiterate this is the first time out of the box - it's brand new) It is about 3" from being full right now. I went out this morning to inspect before adding the last bit of water & starting up the pump, only to discover we have a leak. It is coming from the seam at the corner, at the bottom of the liner. I also see that the pool liner is not making contact with the foam boards under it on this corner, which means the ground is low. The legs are on 18x18x2 cement blocks & they are level within 1/2". Not sure how we ended up with this low spot.
I called Intex & of course their warranty is 90 days & they refuse any kind of help.
I would love some advice from folks knowledgeable in Intex pools. Thanks.