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Thread: Inground builder warranty, what to expect

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    Join Date
    May 2016
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    New orleans, Louisiana
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    Inground builder warranty, what to expect

    We are close to signing on with a reputable, established builder but just saw his warranty and not impressed. Other than structural shell of pool, his work is only wattantied for a year and labor is included only for 60 days from completion of plaster. I would expect at least a year on everything, and a number of additional years on plumbing, installation problems, etc..

    What is considered minimum acceptable?

    We have spoken to references, like the guy, he's been in business for 15 or so years.

    Thanks!

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    MitchRyan912's Avatar
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    Jul 2015
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    Re: Inground builder warranty, what to expect

    This is something I'd like to know as well. We are debating doing some work on our own, depending on what kind of warranty is offered (notably that the PB wants to use poly pipe, and won't warranty anything else).
    2016 total pool rebuild thread: here. Pool: 26,000 gal IG vinyl liner (20'x40') in Madison, WI. Gear: ​Superflo VS, Triton TR-60 filter, 2" hi-flow MPV, & Raypak 266A heater. Testing: Taylor K-2006C. Manual chems: 12.5% NaClO liquid, granular CYA, baking soda, 31.25% muriatic acid.

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    south east Arizona
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    Re: Inground builder warranty, what to expect

    That seems kind of short to me, but on the other hand even a Lifetime warranty won't be any good if the company goes out of business at any time.
    somewhere around 6,800 gal 18 x 4 foot round Intex Ultra Frame AG, finished filling August 29, 2013. toy pump w/ "A" cartridge up and running next day --- July 2015 upgraded to Krystal Clear 3000 GPH pump and 16" sand filter --- May 2016 Intex auto cleaner and in July salt system and Hayward skimmer

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    MitchRyan912's Avatar
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    Re: Inground builder warranty, what to expect

    Just found the caveat on our warranty: the PB says the plumbing is warrantied for one year, so long as the PB is doing the winterization of the lines. Not much of a warranty...
    2016 total pool rebuild thread: here. Pool: 26,000 gal IG vinyl liner (20'x40') in Madison, WI. Gear: ​Superflo VS, Triton TR-60 filter, 2" hi-flow MPV, & Raypak 266A heater. Testing: Taylor K-2006C. Manual chems: 12.5% NaClO liquid, granular CYA, baking soda, 31.25% muriatic acid.

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    Re: Inground builder warranty, what to expect

    Mine is pretty simple...

    3 years for equipment, plumbing, accessories, coping, tile, decking, walls, etc... as long as it was contracted through my pool builder. (I didn't contract anything outside of my pool builder's contract so they are responsible for everything including my lawn since they included my sprinkler system and landscaping)
    Lifetime on gunite shell. This specifically states that they guarantee it for structure and that means hold water. If the shell starts to leak then they will repair it. This is only for the original owner of the pool.
    15 years on the pebble sheen from delamination but it doesn't cover discoloration.

    My PB was a pain in the butt and I don't think they would have stayed in business if they didn't have a huge successful commercial business with a 20 million dollar bond. I feel pretty safe with the warranty at this point. I don't know who will handle the warranty if the residential side goes out of business but since the residential side is a DBA of the larger commercial business I can always go after them.
    Pool is done! Only took 17 months! - Natural shape in-ground pool: 37x23, 505sq ft, 96ft perimeter, 7ft deep end, 18,950 gallons, tanning ledge, blue surf pebble sheen/luminous blue blend, Belgard coping, 910 sqft paver deck/walkways, retaining walls out the yinyang. Jandy SWG, 2 LED Color lights, VS 2HP Pump, 460sqft cartridge filter, PDA RS P8 controller. My build

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    Re: Inground builder warranty, what to expect

    First, the warranty is only as good as the person or entity giving it.

    Second, there is no national standard. The vast majority of pool builders are small independent companies. There are no national companies. What you get is determined by the quality and the reputation of the pool builder. The higher end expensive companies especially the vertically integrated companies will give you longer warranties and more inclusive warranties.

    I would expect at least a year on everything. And depending on your states laws longer warranties on things like a gunite shell.
    22k gallon IG pebblefina, Jandy 1.5 HP VS, Jandy CV Cartridge filter, Fafco solar panels, Polaris 360 supply side cleaner, waterfall

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    Re: Inground builder warranty, what to expect

    Thanks Everyone - it turns out he didn't even know what was in the warranty fine print - I had looked up other peoples permits/contracts and saw that his language, with few changes, is used by other local PB's, I guess they all rip each other off when one goes out and starts a new biz. Anyway he said it was a year on everything, but we got him to extend to 3 years on equip, 5 years on underground plumbing. Lifestime shell warranty is state mandated I think.

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