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Thread: Caretaker 99 Lifetime Warranty no longer free?

  1. Back To Top    #1

    Join Date
    May 2016
    Las Vegas, NV

    Caretaker 99 Lifetime Warranty no longer free?

    I just contacted Caretaker (Zodiac) for a rebuild kit and a couple of new heads. They informed me they now charge $20 to ship a rebuild kit and $10 per head for new pop ups. I have never paid before. Is this happening to everyone?

  2. Back To Top    #2

    TFP Guide

    Join Date
    Feb 2015
    Chandler AZ

    Re: Caretaker 99 Lifetime Warranty no longer free?

    How old is your system?

    Look at the warranty paperwork for your system. Look to see if it mentions shipping costs or can be modified as the company sees fit. If not, make a copy and email it to them - and hold them to their warranty commitment. Here's a link to the warranty, dated 2014:

    See if you can pick parts up for free from your pool builder or a Caretaker/Zodiac dealer near you - this would alleviate their over priced "shipping" cost. I think they support the system out of the Salt Lake City facility - if so, shipping for SLC to LAS isn't very expensive.
    ​12,300 gal IG play pool - Pebbletec - built 10/1999 || Hayward S360SX 36" sand filter || Hayward Ecostar SP3400 VSP || A&A In-Floor cleaning system || Quik Water Leveler || Quik Dek-clor (limited use)
    TF-100 testkit / Speedstir - A good test kit is not an expense, it's an investment

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