First of all, I'm pretty green when it comes to pools and their operation/maintenance, so please bear with me I'll be sure to add any additional info as requested. I'm just not sure what all I should put here right out of the gate.
We bought our house in Feb '15, the pool (approx 10k gal) was installed in Mar of '14, so everything is practically brand spanking new. We were very pleased. However, now we're running into trouble with the in-floor cleaning system - the A&A Magnasweep. Out of 13 heads in the pool: ~4 pop up and actually rotate; 2 pop up and don't rotate at all; and the rest barely raise their heads above the floor and limply blow out just a little bit of water.
I refuse to believe that in just over two years, 9 heads have gone bad, so my thinking is it must have something to do with the "Command Module" (gears/impeller system). Today, I had a pool company come out and look at it, and they said the equipment looked great. Brand new. They said my problem was that I had my returns open, and that we can only have flow to one or the other, not both at the same time. So he closed my returns, and it does appear there is a greater amount of water flowing through the command module (I feel silly calling it that), however the heads still are not popping up or rotating. Everything's the same. I told them that, and they suggested it was because the psi was high, and once I clean my filters everything should return to normal. I have my doubts...
So I've included a link to a video that shows my current set up, hoping someone here can give me some suggestions. Money's super tight right now, and I feel like I just paid someone $75 to come out and do nothing.
April 27, 2016 - YouTube
Fun Fact: I notice there's a lot of air in one of my baskets today, which the pool guy said is normal for variable speed pumps. Considering I haven't seen air in there since we bought the house, I doubt that as well.
Please let me know if there's any additional information that I can provide, and thanks in advance.