New to these forums and hoping someone can help me.
This is our 2nd opening of a new pool built summer 2015. it's a salt water pool with a Jandy Aqua Pure system.
Last year when we closed the pool, the Jandy system "Service" indicator was on, and when I tried to check the salinity I got an error code of H.H on the panel. The guy closing the pool said don't worry about it, we'll deal with it upon opening in the spring.
So spring is here and my pool was opened about 2 weeks ago. Error code right where we left it. Now the pool builder (who is servicing the pool and opened it) is saying that the error code is only there because the water is cold. He said it would stop once the pool hit 60 degrees or so.
Well, we've always opened cold and early and never saw that before. Now after a few hot days the pool is up to 72 degrees and error codes still there.
Is this normal or do I need to push them and come take care of it? Thank you.