You know, even though we're probably about halfway through our pool project, it seems to me that pool contractors are a different breed. Is it me or is it wrong to expect them to check with the customer before they do things? For instance, choosing round coping stones instead of checking with me to see whether I wanted round or flat? (contract says "New England Fieldstone," for the coping and that's as far as it goes). I've been asking for a month now what kind of water testing kit I'm going to get with the pool and haven't received an answer -- not from the PB, the salesman, or the front office. What's so difficult about answering the question? My PB is doing a good job on constructing the pool -- I have no complaints there I guess that's what's important. However, only 1 load of fill was specified in the contract and we had asked if there were any hidden costs before we signed on the bottom line. The salesman told us there were no hidden costs. Surprise! A truckload of extra gravel was needed (I'm not holding that against them -- they couldn't have predicted they'd hit water during the pool dig), and at least 5-8 loads of extra fill @ $350 per, plus grading time for the bobcat. They said this was all needed because they "flipped," the pool right before the dig -- which was fine -- but they never mentioned that flipping it was going to cost me thousands in cost overruns. I'm annoyed, to say the least. There seem to be "teams," of subs who come to do each part of the project and each team has a supervisor who is also not the best communicator.
We've basically rebuilt our entire house over the past 20-years, using different carpenters and contractors along the way. I've never had a problem communicating with any of them -- so why am I having a problem with the PB? It's as though my PB is running a kamikaze organization and they don't feel they have to report in to me -- regarding what they want to do or potential cost overruns (I don't hear about overruns until a couple of weeks after the fact).
I went with my PB because of someone on this list who loved, loved, loved them for a pool remodel. I do think my PB is doing a good job. I simply can't believe the lack of communication on a project that is close to $100K. Who pays that kind of money for a custom job, only to be mostly cut out of the decision making process????
Do I have unrealistic expectations or am I right on the mark?
Don't get me wrong -- I love the way my pool looks, so far. Still, if I weren't home for a good portion of the project, it would look a lot different than it does and I would not be a happy camper.
Just my 2 cents. Sorry for the rant.
Bonnie