We signed a contract in Sept. for a custom liner pool. Lagoon shape, large tanning area, stressed that we were 6ft and needed at least 6 feet of water in deep end, Tan pebble liner, 12ftx4ft waterfall.
After so many excuses he is finally almost completed with our pool.
First major problem was dealing with a mud hole for 4 mths after it was dug and we never heard from him!
Finally starts working gets walls up and installs liner. When i get home from work realize that its black pebble and not tan! I was furious! Should have demanded it changed but didn't want to have to drag the process any longer.
The water was so cold we couldnt get into pool and Easter Sunday finally a little bit warmer and had my 5 ft niece get in to see how deep it truly was. Only to discovered it wasn't even 5 feet!! I could have cried! When confronted, pool guy blamed on my husband. Said he told the guy how deep to dig!! Now my husband is 6 ft. why would he agree (or know about digging) to a 4ft 6 in pool?!!!
Now concrete is finally done (only because my husband took over) and he started installing the waterfall. I knew from the wrapping that it wasnt going to be right but my husband kept saying its just stacked it will be. When i got home from work he was finishing the concreted waterfall. walked over to him asked the dimension, said he wasnt sure. I walked it off then told him it was 8 ft. contract says 12ft! He shot up went over to my husband said he screwed up! Didn't order the lift for the waterfall but will build me some custom flower beds around it and when we go on vacation can get rocks to add to it!!! Seriously!! Not sure how much more I can take from this guy who now has just about all of the money!
Kept asking about transformer for LED lights and when he went to pull the line to hook those up low and behold the (company) sent him the wrong lights and now we will have to order a more expensive panel to have those hooked up!!
Basically the only thing he got right was the shape, pump and vacuum.
My pool is beautiful. I have had people come and look. The only problem is it is not what I paid for!
We are the last pool he is doing. Took signs off of his truck. Wife divorced him, has nothing.
Some have advised me to get a lean put on him that he will not be able to do anything until he makes it right. I can't get the depth in my pool without total redo. With the turbo slide we will be ok, but that is not the point.
Anybody have any advice for me? Should we just wash our hands and be done?
I've edited the last photograph out of your post. It contained the name of a pool builder, making it both subject to copyright and it may have violated Rule 4 which prohibits criticism of pool builders in a manner which would allow the builder to be identified.