I ordered a Kafko pool kit from nationalpoolwholesalers.com on May 16. It's now more than a month later and I am still waiting for parts of it. I am unhappy.
Every time I call them, they tell me to call Kafko. Every time I call Kafko, I get voice mail.
Anyone have experience with either of these companies?
NPW's website says:
The liner was the first thing delivered. I didn't get the walls until 6/18, and I am still waiting for a number of items, not the least of which is the installation documentation. If there was a back order I was never contacted.Orders are normally shipped out the next business day after we have received payment. Credit card orders will ship the next business day. Checks and money orders need to clear our bank before an order is shipped. Orders not shipped right away may be due to a back order of merchandise. If there is a back order and the goods cannot be shipped right away, we will contact you. You will have a choice of a full refund, wait for the goods, or change your order. Orders are shipped from our warehouses on the east coast. Shipping time will vary from state to state. Normally orders will arrive to east coast locations within 3 days. Order to the west coast may take 5-10 days. This all depends on the freight truck routing. Inground pool kits will normally ship out in 5-7 business days because the liner is custom made for each pool.
I understand supply problems can occur, as can simple human errors. What I am upset about is (a) the company I paid my money to expecting me to deal with their supplier rather than stepping up to take care of it, and (b) the supplier not letting me know what's happening or when to expect delivery.
Sorry for the ranting but I am frustrated.