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Thread: Pool renovation Round Rock Texas

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    kellycox's Avatar
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    Pool renovation Round Rock Texas

    I started a $20,000 pool renovation on January fourth. I have an inground pool. The renovation included two new skimmers, two new LED lights, deleting the existing fiber optic lights, new tile in the spa, pool, and on the stairs and resurfacing the pool and spa with wet edge polished primera. I have owned the home and pool for 4 months. In addition to the pool renovation I also purchased all new pool equipment including an Iqualink. I am pleased with the pool equipment. The company who installed the pool equipment were wonderful. The company I am using for the pool renovation has done a poor job.

    The new LED pool lights were wired to a light post I have in my back yard. They forgot to delete the old fiber optic light fitting. They accidentally covered one of my spa jets. My pool leaked from the old fiber optic hole to the light post and into my back yard for 8 hours before the pool company agreed to come and cap off the fitting. The tile job is poor. I have videos of the pool emptying out through my light post. I have extensive documentation of the renovation.

    I am hoping someone is able to guide me in the right direction regarding my consumer rights and where I should start to try to get this pool company to fix their errors. I have attached a few of the photos below. In the first photo you can see the water from the pool gushing out of the lights post. In the second photo you can see an example of the tile issues and in the third photo you see the hole from the old fiber optic light that they forgot to cap off and cover with wet edge. I reached out to the pool company owner. He came to my house for a meeting. It took 56 min to give him all of the information pertaining to the problems involved with the renovation. He claims he will make everything right however he is not taking the steps to make things right. I email and call him roughly 12 times a week. The renovation was completed January 17th. If anyone has any suggestions please reach out to me with your response to my thread. Thank you for your time. Kelly
    IMG_7323.jpgIMG_7347.jpgIMG_7361.jpg

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    Mod Squad kimkats's Avatar
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    Re: Pool renovation Round Rock Texas

    Put everything in writing and get everything in writing.

    Make a list of the things that need to be fixed and have your PB write and initial what he is going to do to fix each problem.

    Hugs and good luck!

    Kim
    TFP Moderator 33x52 round AG 25,600 gals Sand Filter 1.5hp Pump - 2 Speed, SLAM, Pool School, Recommended Levels, Recommended Chemicals, Pool Math, Chlorine/CYA Chart, TF-100 Test Kit

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    Re: Pool renovation Round Rock Texas

    I would stop emailing and calling and go to his office. They are not going to want an unhappy customer just sitting around talking to potential clients.
    Marla
    No longer living vicariously through other people's pool builds. Pool build is complete on my IG SWCG pool, approx 10,000 gallons. All Jandy equipment - VS 1.5 hp pump, 580 cartridge filter, AquaPure 1400 salt cell, AquaLink PDA system. Dolphin m500. PebbleSheen Blue Surf with shells and beads added. TF-100 w/ SpeedStir. A Houston Pool Build Inside the Loop

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    kellycox's Avatar
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    Re: Pool renovation Round Rock Texas

    Thank you!!
    Kelly

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    Re: Pool renovation Round Rock Texas

    I would go down to the office and ask sternly for the person who is in charge. I would go in prepared with a list of your expectations of what needs to be completed. I would then tell them that they have until the end of the week to send you a schedule of when these items will be repaired. I would tell them that you will not tolerate them missing any of these dates and I would put an expectation that all work will be completed by a certain date and ask them what a reasonable date will be to complete them. Then hold them to those dates! If they miss any of them file a complaint with the BBB. That should get their attention.
    Pool is done! Only took 17 months! - Natural shape in-ground pool: 37x23, 505sq ft, 96ft perimeter, 7ft deep end, 18,950 gallons, tanning ledge, blue surf pebble sheen/luminous blue blend, Belgard coping, 910 sqft paver deck/walkways, retaining walls out the yinyang. Jandy SWG, 2 LED Color lights, VS 2HP Pump, 460sqft cartridge filter, PDA RS P8 controller. My build

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    Re: Pool renovation Round Rock Texas

    If you continue to struggle with him over performance, a letter from a lawyer usually does the trick. Might cost you a retainer fee, but every homeowner SHOULD have a lawyer on retainer anyway. Money well spent.

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    kellycox's Avatar
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    Re: Pool renovation Round Rock Texas

    Thank you!
    Kelly

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