I inherited an above ground pool when I bought the house in September 2014. It's an oval pool built into a wooden deck. Size is 34ft X 18ft and it's about 4.5ft deep. The pool has an ancient Hayward pump, an ancient Hayward sand filter and it used to have some sort of a chlorine generator, but the seller took it with him.
In the spring of 2015 I decided to replace all the pool equipment and modernize everything because I wanted to be able to control and monitor all the pool equipment from a mobile app. I wanted to replace a pump (preferably with a variable speed one) and to replace a sand filter with a cartridge filter. I also wanted to re-use an existing 1.5HP as a home-made "endless pool" alternative so I can have it pump out a jet of water so I can swim against it. Finally, I wanted to install a chlorine generator. After researching, I decided to buy a Hayward Omnilogic panel. After going to Hayward's web site and reaching out to 5 nearest dealers about installing an Omnilogic system, two did not respond, one responded and said they don't want to do it because they are too far and two others responded and said they do not deal with Omnilogic. I am located in Brooklyn, New York.
After some searching, I found a local pool company that claimed to know how to install the Omnilogic system and connect everything to it. Once the project started, the only "minor problem" was getting them to show up. They consistently missed installation appointments and did not return phone calls, so I pulled the plug on the project after struggling with them for 3 months. This is how I became a proud owner of the Omnilogic panel that i(bolted to a wall in my basement, not connected to ANYTHING) and a Hayward C3030 Cartridge filter (still sitting in a box).
While this nightmare was going on, I reached out to Hayward corporate on August 10th and resumed my quest to find someone who has a clue about Omnilogic. On August 13th, I heard from a nice gentlement named Walter who stated he forwarded my contact info to some people at Hayward to get it resolved. After not hearing anything from anyone at Hayward, I contacted Walter again on September 18th and asked him to respond. Walter responded on September 21st saying he will send an email to his manager. He sent me an email again on September 23 saying someone will contact me. Up to this day, nobody contacted me.
Since I am not getting any help from Hayward, I started looking for alternatives. While looking for someone to winterize and cover up the pool, I found a local person that claims to have spent 10+ years working at a pool installation company. He has no experience with Omnilogic itself, but I am a computer engineer by trade and I figured between his experience with pool equipment and my experience with computer equipment we can get this installed. This is when I started calling Hayward to research the rest of the equipment.
So far I am amazed at the amount of incorrect info that is being provided to me. First I asked the person on the phone to tell me which variable speed pumps are compatible with the Omnilogic system. I mentioned that my installer recommended a Hayward Superpump. First she said that I should get the Ecostar pump. I responded that A.) I dont have 220V available at the pool and B.) THe Ecostar is rated for way bigger pool size than what I have. I asked her about Superpump VS. She responded that Superpump will work, but then she said I need the one without a display, because Omnilogic cannot control the models with a display. I told her that Hayward does not make Superpump Variable Speed pumps without a display. Then she said Max Flo pump will work. I asked her why would anyone pick a Max Flo pump over a Super Pump and she told me to go to the web site and compare specs. Then she said that Maxflo is not going to work either because all Max Flo Variable speed pumps are 230V. Then I asked her to give me a model of a Hayward variable speed pump that will work with 110V. She said she does not know and someone will get back to me.
Then I asked about a Salt generator and told her that several people that own Hayward Sense & Dispense advised against buying it due to reliability, maintenance and stability issues. I asked her which salt generators work with Omnilogic. She told me I need a Turbocell and it will definitely work. Once I hung up with her, I read the manual for Turbocell and it says it's only compatible with Aquarite and Prologic products.
I am getting really frustrated here. All I need is one person with a brain that will come in, design a basic system, connect everything together and make it work. It can't be that hard!
Not sure what to do now. Seems like I can't find anyone who can install the system and getting is done myself is going to be a disaster due to incorrect info being provided by Hayward. It's a very sad situation.
Does anyone have any ideas?