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Thread: Stopped By the Local Pool Store Yesterday...

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    Stopped By the Local Pool Store Yesterday...

    ...and frustration ensued.

    I decided to have them close my pool one last time -- I'll be handling the opening and closing from now on. When I called to schedule the closing, they advised they'd bring some shock and algaecide to throw in immediately prior to closing. I told them not to worry about the shock, I'll handle that.

    I also asked them what type of algaecide they'd be using. The gal (who I've known forever...small towns and whatnot) seemed quite put out that I asked what was in it and that I specified a polyquat. "I'm not even sure what's in it, <sigh> let me go pull it off the shelf so I can tell you."

    After reading around here about the best way to implement polyquat for closing, I decided to stop in yesterday and pick up a bottle so I could dump it in a night or 2 before they came to close the pool. They also asked for a water sample prior to closing, otherwise they won't "guarantee" (not actually a guarantee...) everything will be right come spring. I told them that wouldn't be a problem, but that they probably wouldn't be happy with what they saw, so it wouldn't matter much anyway.

    Then they remembered I've been chlorinating with liquid chlorine. "I'm sure your total alkalinity is too low. That's going to mess up your plaster. Get ready for a new plaster job next summer. And the fact that you haven't been using a stabilized chlorine means you're losing it all to the sunlight, so you're just wasting money. Your pool is going to catch fire and burn a hole straight through the Earth's crust and suck your entire neighborhood into it!!"

    (Okay, so I added that last part...but that was the gist).

    I told them I've kept my CYA at 40 and have been slowly reducing my TA to about 60 keep my pH from rising too quickly, and that I'd kept a close eye on my CSI, and everything has been good all summer. They looked astounded that I even knew what CSI was. Then back to the song and dance about non-stabilized "products," no telling what my pool water looks like, blah blah blah.

    I was very tempted to tell them not to worry about closing the pool, but the husband (who had not participated in this discussion, and actually doesn't disagree with my/our methods...) is the one who does the closing and is, honestly, a great guy to do business with.

    Long story short: I went in to buy polyquat and I left with polyquat, but only after a tongue lashing which left me scratching my head.

    Do they really believe all this stuff, or is it just a drug-dealer-style scare tactic to try and get people back on their dope?
    25,000 gallon freeform gunnite/plaster, built in the 1970s/80s; Sta-Rite 9463004 575-lb. sand filter; Sta-Rite DuraGlas/Max-E-Glas (P2RA5F-125L) single-speed 1.5 HP pump, manufactured 12/1993 (1M93M).
    Helpful links: TFTestKits; Pool School; ABCs of Pool Water Chemistry; Chlorine/CYA Chart; PoolMath; SLAM - Shock Level And Maintain

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    Re: Stopped By the Local Pool Store Yesterday...

    I sometimes go just for fun if I am in the neighborhood of one of the pool stores and have them test my water and see what they tell me. I was actually pleasantly surprised the last time I did this as the lady behind the counter was actually talking to the customer before me about CYA/FC ratio. Then when she tested mine, she actually said I could add baking soda instead of buying their product. I believe it is a store by store, employee by employee basis on what you get.
    5900 G Fiberglass IG pool (circa 1990), SWG Hayward Aqua Rite GoldLine (2013), IntelliFlo Variable Speed Pump (2013), Hayward Pro Sand Filter (circa 1990), Well water (no iron or other metals fortunately), test with Taylor K2006C, Charleston, SC

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    Mod Squad tim5055's Avatar
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    Re: Stopped By the Local Pool Store Yesterday...

    Depending on the pool store it's kind of an "all of the above" answer. Generally their source for training is the chemical sales folks, so they take it as gospel.

    They are in a business model that is changing. Like many other businesses the internet has changed the pool business. Whay should I buy a pool light bulb from them for $39.99 when Amazon has it for $19? Add to that the seasonality of the business. Unless a store is in Florida or the Southwest they roll up the sidewalk soon. Unless they have a second line of business to carry them through the winter they have to get all the sales they can during the season. You using liquid chlorine is cutting into their sales of pucks!
    TFP Moderator 39 X 18 23,000(ish) freeform gunite; built 2007ish; Pentair Triton II TR100 600lb Sand filter; 2 HP Pentair pump with 2.2 HP AO Smith single speed motor; 2 skimmers, 1 main drain, 4 returns w/waterfall, Stenner 45MHP2 3GPD running@ 60% - 15 gal Tank; heated by the sun CYA 200+ when I started - 50 now. Dolphin Supreme M5 Pool Cleaner. Hot Springs SX Spa, 285 gallon

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    Re: Stopped By the Local Pool Store Yesterday...

    Quote Originally Posted by tim5055 View Post
    You using liquid chlorine is cutting into their sales of pucks!
    If they'd sell 10% or 12.5% liquid chlorine by the gallon or 2.5 gallon jug, (and be at least halfway competitive with their pricing...), I'd buy it from them instead of Atwood's.

    I'm all about supporting local business, but, as the local(ish) company I bought my gun safes from says, "Buying local is great. Unless the local product/service is junk. Then it's just local junk."
    25,000 gallon freeform gunnite/plaster, built in the 1970s/80s; Sta-Rite 9463004 575-lb. sand filter; Sta-Rite DuraGlas/Max-E-Glas (P2RA5F-125L) single-speed 1.5 HP pump, manufactured 12/1993 (1M93M).
    Helpful links: TFTestKits; Pool School; ABCs of Pool Water Chemistry; Chlorine/CYA Chart; PoolMath; SLAM - Shock Level And Maintain

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    JoyfulNoise's Avatar
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    Re: Stopped By the Local Pool Store Yesterday...

    Quote Originally Posted by tim5055 View Post
    Depending on the pool store it's kind of an "all of the above" answer. Generally their source for training is the chemical sales folks, so they take it as gospel.

    They are in a business model that is changing. Like many other businesses the internet has changed the pool business. Whay should I buy a pool light bulb from them for $39.99 when Amazon has it for $19? Add to that the seasonality of the business. Unless a store is in Florida or the Southwest they roll up the sidewalk soon. Unless they have a second line of business to carry them through the winter they have to get all the sales they can during the season. You using liquid chlorine is cutting into their sales of pucks!
    ^^^^^^^^ ^^^^^^^^^

    100% spot-on!
    Matt
    16k IG PebbleTec pool, 650gal spa, spillway and waterfall, 3HP IntelliFlo VS / 1.5HP WhisperFlo, Pentair QuadDE-100 filter, IC40 SWCG, MasterTemp 400k BTU/hr NG heater, KreepyKrauly suction-side cleaner Dolphin S300i robot, EasyTouch controls, city water, K-1001, K-2006 and K-1766 test kits, Mannitol test for borates

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    Mod Squad tim5055's Avatar
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    Re: Stopped By the Local Pool Store Yesterday...

    Quote Originally Posted by COBrien View Post
    If they'd sell 10% or 12.5% liquid chlorine by the gallon or 2.5 gallon jug, (and be at least halfway competitive with their pricing...), I'd buy it from them instead of Atwood's.

    I'm all about supporting local business, but, as the local(ish) company I bought my gun safes from says, "Buying local is great. Unless the local product/service is junk. Then it's just local junk."
    i agree and try to support local businesses when I can. In my light bulb example I talked to the manager of the store and explained that I understood they needed to set their prices to keep the lights on in the store, but they needed to at least try to be competitive. I'm willing to pay more than Amazon to find it on the shelf ready to go. She's just looked at me and said $39.99........
    TFP Moderator 39 X 18 23,000(ish) freeform gunite; built 2007ish; Pentair Triton II TR100 600lb Sand filter; 2 HP Pentair pump with 2.2 HP AO Smith single speed motor; 2 skimmers, 1 main drain, 4 returns w/waterfall, Stenner 45MHP2 3GPD running@ 60% - 15 gal Tank; heated by the sun CYA 200+ when I started - 50 now. Dolphin Supreme M5 Pool Cleaner. Hot Springs SX Spa, 285 gallon

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    Re: Stopped By the Local Pool Store Yesterday...

    I had to replace my pump a couple of years ago and went to a local pool store and wanted a quote for a Hayward VS pump. He told me he had a floor model he would let me have for $1800. I told him I always try to buy local, but could he do any better as I could get one online for $750. He wouldn't budge and I explained that I didn't expect him to match that, but that I couldn't pay triple the price. Needless to say, I didn't buy local.
    5900 G Fiberglass IG pool (circa 1990), SWG Hayward Aqua Rite GoldLine (2013), IntelliFlo Variable Speed Pump (2013), Hayward Pro Sand Filter (circa 1990), Well water (no iron or other metals fortunately), test with Taylor K2006C, Charleston, SC

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    Mod Squad tim5055's Avatar
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    Re: Stopped By the Local Pool Store Yesterday...

    Quote Originally Posted by otter86753 View Post
    I had to replace my pump a couple of years ago and went to a local pool store and wanted a quote for a Hayward VS pump. He told me he had a floor model he would let me have for $1800. I told him I always try to buy local, but could he do any better as I could get one online for $750. He wouldn't budge and I explained that I didn't expect him to match that, but that I couldn't pay triple the price. Needless to say, I didn't buy local.
    It's sad, but that is the state of some business folks today. One only has to look a Sears to understand that if a business doesn't change with the times it dies.
    TFP Moderator 39 X 18 23,000(ish) freeform gunite; built 2007ish; Pentair Triton II TR100 600lb Sand filter; 2 HP Pentair pump with 2.2 HP AO Smith single speed motor; 2 skimmers, 1 main drain, 4 returns w/waterfall, Stenner 45MHP2 3GPD running@ 60% - 15 gal Tank; heated by the sun CYA 200+ when I started - 50 now. Dolphin Supreme M5 Pool Cleaner. Hot Springs SX Spa, 285 gallon

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    Re: Stopped By the Local Pool Store Yesterday...

    Winters are relatively mild her in Oklahoma. I have not winterized my pool in 5 years. Why not just keep it running on cold nights?
    20000 Gallon, Sand Filter, IG Plaster, Hayward Aqua Rite 40k SWG, TF-100 Test Kit, Taylor SpeedStir

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