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Thread: AquaPure link disappeared from Jandy AquaLink RS PDA

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    SuzfromTexas's Avatar
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    Apr 2015
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    AquaPure link disappeared from Jandy AquaLink RS PDA

    I have been using my remote, the Jandy AquaLink RS PDA, to adjust my salt cell. It's been working fine.

    Tonight, I needed to adjust the percentage down on the salt cell. When I went to the Menu section on the remote, the "Set AquaPure" option has disappeared. It's gone. I've looked everywhere and can't find it.

    I went out to the equipment pad and set the chlorine output to 70% and made sure the light for the salt cell is on. I don't understand how that option just vanished from my remote.

    I've changed the batteries and poured over the owner's manual.

    Does anyone know what's going on with this remote?

    Thanks!
    Suz.
    Suz~ 2015 pool build. 23K gallons. SWG IG. 35'x18'; 573sf; 104' perim; depth 4'-7'. Bubblers, sheer descents, 7' spa. Jandy; color LEDs; 2HP 2sp pump; 1HP 2sp pump; spa pump; 580 cartridge; 400K BTU; Dolphin M500; PS8; Inline chlorinator; Aqua Pure 1400. Blue Granite Sheen. Travertine deck. TF-100, K-1766, SpeedStir

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    ComputerGuyInNOLA's Avatar
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    Re: AquaPure link disappeared from Jandy AquaLink RS PDA

    I have had the same issue. I think when the cell is reversing the option disappears from the remote.

    - - - Updated - - -

    Suz, it might be when it is resting. I will check mine the next time it happens.

    Dave
    Gunite/Plaster pool at 13k gallons. All Jandy with CL340 series cartridge filter, 1.5 HP Jandy Stealth pump. Jandy 1400 SWCG and PDA4 controller. Dual waterfalls. Polaris 280. Pool installed August 2012. Southern Louisiana. And lets not forget my trusty TF100 test kit!

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    SuzfromTexas's Avatar
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    Re: AquaPure link disappeared from Jandy AquaLink RS PDA

    Quote Originally Posted by ComputerGuyInNOLA View Post
    I have had the same issue. I think when the cell is reversing the option disappears from the remote.

    - - - Updated - - -

    Suz, it might be when it is resting. I will check mine the next time it happens.

    Dave
    Thank you so much!!! Your note made me realize that when I was trying to find the missing message on the PDA, it was in the evening and the pump was either off or on low. Duhhhhhh. I just turned the pump on high to add MA, and Bingo! The 'Set AquaPure' reappeared!!! Maybe that's obvious to others, but it sure wasn't to me. Such an easy answer, too! I won't have to stand on my head or anything! Lol!!!

    Thank you ever so much!!!

    Suz.
    Suz~ 2015 pool build. 23K gallons. SWG IG. 35'x18'; 573sf; 104' perim; depth 4'-7'. Bubblers, sheer descents, 7' spa. Jandy; color LEDs; 2HP 2sp pump; 1HP 2sp pump; spa pump; 580 cartridge; 400K BTU; Dolphin M500; PS8; Inline chlorinator; Aqua Pure 1400. Blue Granite Sheen. Travertine deck. TF-100, K-1766, SpeedStir

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    Round Rock, TX
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    Re: AquaPure link disappeared from Jandy AquaLink RS PDA

    I am having the same problem. I spoke with Jandy this morning. Pwr off/on was no help. Reset button on the outside control panel, was no help. Reset button on the Aqualink was no help. I have full function of the Aquapure from the outside panel. I have only a 1 speed pump. The 3 port S/F/T is clean. I have checked all the wires back to the Aqualink. They all seem good, it just doesn't show the Aquapure is even there. Jandy says I need to call a "pool Professional". Humm.

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    Join Date
    Feb 2015
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    Santa Cruz, CA
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    Re: AquaPure link disappeared from Jandy AquaLink RS PDA

    I have been having a similar problem - when I log onto the iAquaLink web application I intermittently get a message "Aquapure Not Found". However if I cycle the filter on/off and/or kill power to the control panel and AquaPure it returns. Usually I have to just turn the filter pump off and back on and it is fine.

    I also occasionally get a weird LCD screen on the outside panel with a big blank line running down the middle of the LCD...

    I have had Jandy on the phone with me when this has happened, and they told me to have tech come out. One visit later (in June) and my problem still continues - plus my lights are now super dim!

    I am now waiting to hear back from a new tech - problem is he is about 150miles away - so I doubt he will be visiting me anytime soon...
    2015 Build Link: 15'x30' Rectangle (3'-6", 5', 4' depth) 14,000 Gallon Pool, Finish: Wet Edge Primera Stone Black Kona. TF-100 Test Kit, Dolphin DX5+S Robot, Jandy CL460 Filter, VS 2HP pump, AquaPure 1400 SWG, iAqualink2, Automatic Safety Cover. No Heater

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