Compupool CPX series "NO CELL" indication on LCD. FIX for issue

bobodaclown · Oct 6, 2015

Hello All,
Hope this helps others. I have been a supporter of Compupool SWCG but my support is wavering. I've had issues with previous products (CPSC), but they have stood by the warranty and have addressed the issues.

Recently received a NO CELL indication on the LCD. Checked the amphenol connector and found some charring. Reseated the connector and the unit started working again.

Recommend if you get this indicator check the connector at the power supply and add some dielectric grease to the contacts.

Hope this helps.

ping · Oct 6, 2015

I have completely stopped recommending CompuPool as there have been too many issues with their SWCG's.

bobodaclown · Oct 6, 2015

When this unit goes I'm considering going to the Haywared Aqua Rite. They all have their issues. At least with the Aqua-Rite it's a $5.00 part (thermistor/Ametherm SL32 2R025 BigAMP current inrush limiter).

bobodaclown · Dec 29, 2015

Well continuing with the saga. Getting the NO CELL indication again. Contacted customer support, going to get replacement cell. None instock, waited for a month for an update. Called back talked to Jason, told him I needed a replacement cell, and an update on when they'll get some cells, discussed buyback option. He got back to me, is working with a distributor to get cell shipped from them.
Recieved updated dated info, that I'd be getting a replacement cell, covered. Cell was delivered, damaged during shipping. Frustrated called back/emailed shipper will receive another replacement.
Replacement due tomorrow.

bobodaclown · Dec 31, 2015

Received replacement cell its from one of their other lines of products. Same cell different color, installed works 4.0. Life is good again.

bobodaclown · May 12, 2016

OK, this is getting old. Getting another "NO CELL", they're sending a replacement out. Once this is done and over I'm going with another brand.

RobbieH · May 12, 2016

I'm surprised you got hold of them. They totally ignored me when I tried to contact them a couple of weeks ago.

Hey, another thing, my CircuPool unit runs pretty cool. My CPSC would get so hot that you could not touch it.

bobodaclown · May 15, 2016

Thanks Robbie. Just rub it in...LOL

I was a strong supporter of Compupool, now not so much. When it work, great. Otherwise. arggh...