Completed new home and pool in Cape Coral, FL 10/2013. The week we closed Sunset Pool Builder Rep came to hook up the Zodiac computer. While he was here I asked him to look at how much white dust was being brushed from the floor of the pool. Water would be clear in the morning and completely cloudy after I brushed. He dumped in a gallon of some chemical and caused the whole pool to cloud up. He said calcium too high but should clear if pH kept low and lots of brushing. As time went on a brown discoloration developed on floor, all sides and especially around perimeter. I could brush it off over several hours but it reforms in 3 days. We moved in permanently 10/2014 and the entire pool was brown and continued to cloud every time I brushed it. Pool service was exasperated and said he had a difficult time keeping it balanced and had spent a lot of money on Jack's Magic and time scrubbing to remove the stains while we were gone. We were here several times during that year and did not change pool service as he thought he was getting a handle on it and we knew we would soon be moving in permanently by the time we realized we had a major problem. We contacted several pool service companies and the pool builder who came over and reviewed all the equipment with us. Spa waterfall blue tiles were completely white with deposits and builder thought they were etched - but we were able to clean off with dilute muratic acid and lots of elbow grease. He did not want to replace the tiles as he said the new grout would look just as bad.
I took over managing the pool 10/2014 and spent many many hours on TFP website and with local pool stores to learn how to balance the chemicals and maintain the pool. The white clouds persisted when I swept the pool and then I discovered that local pool companies only can test to 400 ppm of Calcium. I purchased my own test kit and calcium was 800 ppm. Landscapers had installed sprinkler from reclaimed water in the pool area which sprayed high Calcium and Phosphates in the pool water for 1 year and no one knew it was happening until I saw it happen October 2013. We immediately capped them and thought Problem Solved. Wrong! Problems persisted but Calcium lowered by 4 partial drainings of pool to under 400 ppm.
Spoke with City Water Supervisor and our city water very low in Calcium. Asked Pool Builder if high Calcium could possibly be from leaching out of the plaster. "Absolutely not."
Our home builder convinced him that we still have an ongoing serious problem with the pool so 9/21/15 he drained the pool and acid washed.
Pool started back up 9/23 and a large amount of sand like material filled the Pentair filter and the Dolphin filter. Pool completely clouds when I brush it so further research led me back to you and the Internet where I read about Plaster Dust forming from improper application of the plaster. Although problems have been present since pool was new, the Pool Builder denies that problems could be due to faulty plaster and told home builder he does not want to hear from us again. Pool surface is getting very rough.
He and the home builder who recommended him may be willing to discuss with "an Expert" if I can find one locally.
I would like to know if you can recommend a local Pool Finish Expert to help clarify the ongoing problems with this pool.