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Thread: Pentair Superflo VS Pump's control panel not working, so pump cannot start

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    Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Hello brilliant people!

    We have a Pentair Superflo VS pump that was installed 6 weeks ago and had been working flawlessly since installation. Yesterday, however, we discovered a problem. In the morning our pool water level was low, so when I heard gargling in the skimmer at the programmed start time of the pump, I walked over to the pump, pressed the Start/Stop button to shut it off, and also turned off a wall switch I have for the pump so that someone else wouldn't start it later. After work I filled the pool. When I went back to start the pump, I first turned on the wall switch and noticed that the Power LED Indicator on the Control Panel turned on. I then pressed the Start/Stop Button, but nothing happened. Besides the Power LED Indicator, none of the other Control Panel buttons are responsive. I reset the circuit breaker last night, but the same happened: Power LED is on, nothing else works. I left the power to the pump on all night hoping that it might resolve itself, but it didn't.

    I would really appreciate hearing from others who may have had this experience or ideas to fix it quickly and get the pump working again.

    We purchased the pump from a pool company and had it professionally installed, so this should be under warranty, but we're hoping to get a fast answer from this community of knowledge!

    Thanks in advance!
    Marcin

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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Is this what you have?
    http://www.pentairpool.com/pdfs/SuperFloVSOM.pdf

    Check the LED fault sequence.

    Check the " Time Out "

    Time Out
    The “time out” feature that will allow the user to
    temporarily stop the pump for maintenance work
    without disrupting the 24 hour schedule (i.e., for
    backwashing the filter). If the pump is currently
    running, the user can press and hold the START
    button for more than three (3) seconds and the
    pump will stop and remain off until the user presses
    and holds the START button again for more than
    three (3) seconds. The START and OVERRIDE
    buttons will blink once every second indicating that
    the “time out” feature is enabled. These LEDs will
    stop blinking once this feature is cancelled.

    Hope this helps!
    8500 gallon IG Pebble Sheen with Spa. 3hp Pentair VS Intelliflo ( pool ), 3/4 hp WhisperFlo ( water feature ),Pentair Racer, 400K Pentair heater, Pentair 500sqft Cartridge filter, EasyTouch 8, Stenner 45mp2 15gallon wired to ET8

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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Hi there!

    Thanks for the reply. We have what looks like a slightly updated model. The model number is 342001, and the manual is P/N 353143 Rev. B 10/9/14. This model does not have a Fault indicator and or a Time Out function as far as I can tell. I did hold down the Start/Start button for >3 seconds. The pump did not respond.

    Any other ideas please?

    Thanks,
    Marcin

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    Mod Squad pooldv's Avatar
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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    I believe on my Intelliflo pump after initial power up that I first have to select a pump speed and then hit the stop/start button.
    TFP Moderator
    If TFP helped you or saved you money - Become a TFP Supporter! <--Click here
    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Any Luck? Is this it?
    http://www.pentairpool.com/pdfs/SuperFloVS1.5OM.pdf

    Press the Start/Stop button on the drive keypad. If
    the pump is currently scheduled to run it will start.
    Note: If the pump is not schedule to start, press a
    Speed button to begin a manual override that will
    start the pump.

    Check if the pump can be rotated by hand and
    remove any blockage.
    Look under troubleshooting for errors and alarms.
    8500 gallon IG Pebble Sheen with Spa. 3hp Pentair VS Intelliflo ( pool ), 3/4 hp WhisperFlo ( water feature ),Pentair Racer, 400K Pentair heater, Pentair 500sqft Cartridge filter, EasyTouch 8, Stenner 45mp2 15gallon wired to ET8

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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Hello All: I have the solution!

    I called Pentair customer service on Monday morning. Based on the symptoms, they suggested I press the following three buttons and hold for three seconds:

    Up arrow, down arrow, #1

    This reset the pump and reactivated the control panel. This reset keeps the programmed schedule but you have to reset the clock. The customer service rep said that this sequence "removes the drive from safe mode." A drive (ie pump) may enter safe mode for a number of reasons like an electrical surge, running dry, etc. It's a safety mechanism to protect the motor.

    Frustratingly, this is not in the manual!! I asked why and they said they'll likely put it into an updated version.

    Thank you everyone for your help!

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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Great that it is fixed! Going to have to keep that sequence in the old memory bank!
    8500 gallon IG Pebble Sheen with Spa. 3hp Pentair VS Intelliflo ( pool ), 3/4 hp WhisperFlo ( water feature ),Pentair Racer, 400K Pentair heater, Pentair 500sqft Cartridge filter, EasyTouch 8, Stenner 45mp2 15gallon wired to ET8

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    Mod Squad pooldv's Avatar
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    Re: Pentair Superflo VS Pump's control panel not working, so pump cannot start

    Good news!
    TFP Moderator
    If TFP helped you or saved you money - Become a TFP Supporter! <--Click here
    2012 build and pics, 20k gal gunite, black onyx pebblesheen, OK flagstone, IntellifoVS, cart filter w/Pleatco, IC40 SWG, Solartouch, 5 12'x4' solar panels, HP50HA heat pump, 8mil solar cover, borates, TF-100 test kit, SONOS, Doheny's Discovery Robot, hot tub on bleach

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