I'm brand new here, so I hope I've posted this in the correct area. If not, please kindly move my thread.
We had our pool built 3 weeks ago, with a pebble finish. Parts of it seemed pretty rough to begin with, but of course we were told we needed to brush it every day to wear down the extra plaster. So, we did this religiously. As everything started to look really nice, we noticed two main areas where the pebble was VERY rough. One was in the spa, and one was in the deepest part of the pool (pictures attached). Just look for the lighter blue looking spots.
So, we brought our pool builder out with the pebble guy, and they had a look. The pebble guy admitted that it looked like they "ran out of pebble" when they finished the spa. So, they agreed to drain the spa into the pool and take care of it (that will happen Wednesday). My pool guy said he would not touch the pool though, because he doesn't think it's a defect, but rather just the natural variations that happen with pebble. I know it's hard to tell from the pictures, but after going down there with my goggles, I can tell you it's a similar issue to the spa. The only difference is that it's really really sharp, because instead of a totally bare spot like the spa, the pebble is just sparsely applied. Because there isn't a consistent all-pebble surface, the few pebbles act as a very sharp surface. Every single person who has come to our pool has commented how rough it is.
So, here are my questions:
1) Am I justified in being unhappy about this, or is this normal variation in pebble that I need to live with?
2) Is there a way for this to be repaired underwater, without draining the pool?
3) If all else fails, and my pool guy refuses to fix it, what recourse do I have? I've heard of guys that come out and evaluate pool construction defects and then mediate, but I'm not sure where to find that.
Thanks in advance for your advice!