I don't know if this is the right section or not but I need some suggestions and maybe just a chance to vent.
I am having problems with a vendor. They want chemistry records back to when my liner was installed last year. I submitted a complete log of weekly testing and they are saying because it didn't come from a pool company it is not valid. I submitted a copy of the chemistry recommendations from here and pictures of my beautiful sparkling pool but they aren't budging grrr. I told them nothing in their literature nor owners manual states that a requirement of using their product that you are required to use a pool company and that I have a written statement from my pool company stating their product ruined my liner. We are talking about a $7,000 claim and I am just sick about it.