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Does anyone have a answer as to what might be going on

Hello everyone

Hi, I have a 4 year old haywood swimpure extreme 25k. My pool is 13000 gal. The chlorine level in my pool is at 8. My pool company said the cell was bad so they changed it. After recalibration and about running for 30 minutes the instant salt and the cell amperage always goes to 0. Today they...