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To all who responded: Thank you for your support and advice. I have had two builders come out and they both agree that the liner was not installed correctly. The workmanship is poor and we found another problem. There is a crack in the outside wall of my pool and the new liner is bulging...

Thank you so much for your opinion. I am working on getting another pool builder to come out now. There was no "contract" at all. At this point it is "he said, she said" so it is a great idea to put it into writing. Your time is appreciated.

They are telling me the issue is not their fault because I filled from my well and it took 3 days. They say that because they weren't there while it was filling, they are not responsible for the liner problems VS a truck would have filled while they were there and there would not have been...

Thank you both so much. I was beginning to think I was crazy. They make me feel that way. He won't get in the pool to check it out and had the nerve to tell me that anyone else would not have trouble vacuuming the pool! I have only paid them the down payment and withheld the final payment...

I hired a local pool company to install a new liner in my existing 27' above ground pool. Things went wrong from the moment they showed up to install. I had told the owner that I was going to fill it up with my well. His response was that I would have to put more chemicals in to get rid of...