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Would you shock it then? Sorry, I'm at a complete loss

Why not?

Thanks! I'll get pictures tomorrow. Should I try an Algaecide?

I'm a pool newbie. I've got a 12x20 above ground pool with a brand new 1hp pump & hayward plm100 cartridge filter with a brand new filter cartridge. I have almost no water flow when the filter cartridge is installed. My local pool company came out & told me I had to replace the pump & replace...