Overvolts Error

JSW1014

Member
Apr 10, 2024
5
Florida
We have a Neptune 1.65 VS pump that has worked great until three days ago. I shut off the breaker going to the pump as I have done before with no issue. When I went to turn it back on it said "Overvolts wait...." I tried shutting off both breakers & leaving them off for 24 hours to reset it, but that didn't work. I haven't been able to find any information on my google searches about this particular error. Nothing has changed with the electricity or voltage going to the pump and there is no way that I have found to manually clear the error.

Has anyone else had this issue or have any advice?

Thank you in advance!
 
Welcome to TFP.

Check the motor spins freely by hand.

@1poolman1 may be familiar with that motor.
 
Yeah I’ve been having a hard time finding any information for this error
View attachment 563611
Have you actually tested the voltage at the motor, with the breaker on checking between L1 and L2? You need a reading of 208V minimum and maximum 254V.
I've installed 15 - 20 of those motors, or Waterway pumps with them, and have not had one go bad, haven't heard of any issues.
Unfortunately, there is always a first one if yours is.
 
Very well could have. We had some storms last week. Not sure if we lost power since I was working but there’s always a chance. Although it was working fine before I turned off the breaker. Wondering if it can be fixed or if it’s better to just buy a new one…
 
Very well could have. We had some storms last week. Not sure if we lost power since I was working but there’s always a chance. Although it was working fine before I turned off the breaker. Wondering if it can be fixed or if it’s better to just buy a new one…
Don't know of anyone that repairs the drives on variable-speed motors anywhere or any brand. What pump is that motor attached to? The 1.65 version of that motor is about $600.00.
 

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E 2 – Motor Control High Voltage
The voltage to the motor/control terminals must be either 115 or 230 VAC for the 1.65 THP Dual Voltage model, or 230 Vac for the 2.25 THP and 2.7 THP Single Voltage models, +/- 10 percent, 60 or 50 Hertz.

A sustained input voltage significantly above the nominal voltage will cause a High Voltage trip to occur.

When the fault occurs, the pump will shut down and automatically restart when operating conditions are within specifications.

The pump will cycle through the shutdown/restart sequence several times to correct the fault condition.

When the input voltage drops to a normal state, the fault automatically clears and the motor restarts.

If the fault continues to occur after verifying input line voltage is correct, contact your pool professional or a qualified electrician for service.

 

Attachments

  • Neptune 16527 THP Pool Pump Installation and Operation Guide.pdf
    3.6 MB · Views: 1
I don't believe anyone in the USA gets 115/230 volts. It's standardly 120/240v. So if there's truly an over-voltage of say 253v, the pump will complain due to its obsolete specifications. Only way to find out is to measure with a voltmeter. I have seen voltage fluctuations from time to time at my residences. But they shouldn't be persistent.
 
The only national standard for utilization voltage regulation is ANSI C84.1.

Its title is American National Standard for Electric Power Systems and Equipment – Voltage Ratings (60 Hertz).

The motor manufacturer ratings are consistent with acceptable regulation.


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voltage-tolerance-boundary_table1.png

 


For 120 V - 600 V Systems

ANSI C84.1 Service Voltage Limits

Ø Range A minimum voltage is 95% of nominal voltage
Ø Range A maximum voltage is 105% of nominal voltage
Ø Range B minimum voltage is 91.7% of nominal voltage
Ø Range B maximum voltage is 105.8% of nominal voltage

ANSI C84.1 Utilization Voltage Limits

Ø Range A minimum voltage is 90% of nominal voltage - refer to Note (a) for limitation
Ø Range A maximum voltage is 104.2% of nominal voltage - refer to Note (b) for limitation
Ø Range B minimum voltage is 86.7% of nominal voltage - refer to Note (a) for limitation
Ø Range B maximum voltage is 105.8% of nominal voltage

1712800372427.png


ANSI C84 does not explain that typically, the nameplate nominal voltage is not the same as the utility nominal voltage.

Refer to table 1.

ANSI C84 also does not explain that in general, NEMA, National Electrical Manufacturers Association recommends that all electrical appliances and motors should operate at nameplate plus or minus 10% satisfactorily, however not necessarily at an optimum condition.

The reason that the nameplate nominal is lower than the service entrance voltage is the acknowledgment that there will be a voltage drop within the electrical distribution system of the end users premise.

The National Electrical Code allows up to a 5% drop.

There can be a <3% drop in a feeder and an additional <3% drop in individual branch circuits.
 

Attachments

  • Voltage_Tolerance.pdf
    181.7 KB · Views: 0
It's standardly 120/240v.
240 volts (Service) - 4.1667% = 230 volts (Utilization) at the appliance due to the voltage drop from the service entrance to the appliance.

The specifications are +/- 10% of Nameplate voltage.

230 volts + 10% = 253 volts.

4. Voltage Ranges.

Voltage is divided into two ranges, A and B, and is listed for two locations: service and utilization.

Service voltage is measured at the point of delivery.

Utilization voltage is measured at the terminals of the utilizing equipment.



The difference between minimum service and minimum utilization voltage is intended to allow for voltage drop in the customer's wiring system.

1712801286793.png

1712801319321.png

The difference between service and utilization voltage allows for voltage drop in facility wiring between the point of utility delivery and the utilization equipment.

National Electrical Code (NEC) Article 215.2(A)(2) Information Note No. 2 recommends less than three percent (< 3%) of feeder
voltage drop (between the main panel and subpanel) and 210.19 Informational Note No. 1 recommends less than three percent (< 3%) of voltage drop in branch circuits (from the sub-panel to utilization equipment).

An overall combined voltage drop (of branch and feeder) being less than five percent (< 5%) is recommended.

4.1. Range A (Favorable Zone).

Voltage range A is the “favorable” zone, in which the voltage level is near optimal.

4.1.1. Service Voltage.

PacifiCorp’s supply systems shall be designed and operated so that most service voltage levels are within the limits specified for range A.

The occurrence of steady-state service voltages outside these limits should be infrequent.

4.1.2. Utilization Voltage.

Customer systems shall be designed and operated such that service voltage levels are within range A limits and most utilization voltage levels are within the limits specified for range A.

Utilization equipment shall be designed and rated to give fully satisfactory performance throughout this range.

4.2. Range B (Tolerable Zone).

Voltage range B is the “tolerable” zone, in which the voltage level is acceptable but not optimal.

Range B includes voltage levels above and below range A limits that necessarily result from operating conditions.

Although such conditions result in a practical system, they should be limited in extent, frequency, and duration.

Within reasonable time frames, corrective measures should be taken to upgrade voltage levels in range B to those in range A.

In some cases, sustained voltage levels will fall outside range B.

In these instances, utilization equipment may not operate satisfactorily, and protective devices may need to operate.

Such cases should be considered temporary and subject to immediate improvement.
 
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I haven’t but nothing has changed with the electricity or connections since it was initially installed a few years ago. Could something still change the voltage? Electricity isn’t my expertise.
Either the voltage is above 254 volts or the drive is reading the voltage wrong.

You need to verify the voltage to be sure.

How old is the motor?

What date was it installed?

Replacing the motor without checking the voltage is not a smart idea.

You should also consider adding surge protection to the whole house or to the subpanel.