Hayward Omnilogic App "no sites"

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CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
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Same problem here. Started yesterday. App was acting slow the previous 2 days also.
 
CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
Click to expand...
I am having the same issue.
 
CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
Click to expand...
Same here, since last night.
 
Same issue here. I cycled power and it came back, but app is showing error that thr controller lost router connection. However I can control from the app so it is connected. Local touch screen network diagnostic shows success. This was particularly concerning in that freeze protection was not running and the local screen did not show the filter pump until I cycled power. As of now still showing network issue and local temperature is incorrect.
 

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CarolD said:
I have searched and can't seem to find this error described anywhere. After six years of working just fine, the Omnilogic app on my phone no longer sees my pool site. When I open the app, I get an error message
No Sites
It looks like you haven't linked your account to a site.
So I try to add my pool site, and get the error that my MSP is already associated with a site. I tried logging off and back on, same message. I deleted the app and downloaded again, logged on with my valid credentials, and still no site. My husband's phone is exhibiting the same behavior.
HOWEVER...when I go to the Omnilogic website from my computer, I am able to log on, see my pool, and control it (turn on and off the lights, turn off the pump, change schedules, etc...). If my account was no longer associated with the site, I would think that it wouldn't work from the website.
The only think I can think of is that somehow the site that the app talks to is different from the website that provides the same info. Since both my husband's phone and mine stopped working at the same time, I am thinking it has to be a server problem somewhere.
Does anyone have any insight on this? If it's still not working tomorrow I will give Hayward customer service a call and see if I can get some help...
Thanks,
Carol
Click to expand...
Today I logged out and back in. Working again.
 
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