Tristar VS pump trouble shooting

So what is the difference between what was actually installed and what was in my quote? I think the pool company is going to probably push back on this pump issue. I read reviews for the 900 and it seemed like a good pump (although I wish I had gotten the 3HP one). I am not sure what this one they put in is or how it differs .
Honestly, I don't know what the difference is between the Tristar VS900 and what you have.
What exactly does your contract (not quote) say the pump model number is?
If you didn't get what is on the contract, you need to push the PB to install the pump you paid for.
If they push back, show them the contract and state that you expect to get what the contract states and what you actually paid for.

The Tristar VS 900 sku is SP32900VSP
You stated you have a SP3202VSPND
Suggest you contact Hayward and ask them the exact differences - besides the lack of display on yours.
 
The TriStar VS 900 by Hayward has a SKU: SP32900VSP.

The motor drive and display are different.

Tristar VS motor 2.jpgTristar VS Motor.jpg

Powered by advanced hydraulics and boasting the industry's leading energy efficiency WEF rating, the TriStar VS 900 delivers unmatched performance, reliability and savings for both new and existing pools.

The side/rear conduit entries and standard union connections make it easy to integrate ENERGY STAR-rated efficiency—saving up to $1,500 a year on energy costs—without sacrificing performance from the powerful, yet quiet motor drive.

And with a 3-year extended warranty and a chemical-resistant Viton® seal, pool owners can rest easy knowing that their TriStar VS 900 provides the top-notch durability and reliability they need.

Features & Benefits

Rated with the industry's best Weighted Energy Factor (WEF) of 12.9.

The higher the WEF, the more efficient the pump.

Learn more about WEF here

Advanced hydraulic design replaces most high-performance pumps (up to 1.5 full-rate / 2.0 max-rate HP)

Upgraded dual-voltage motor drive delivers 30% quieter high-speed operation than other models

Permanent magnet totally enclosed fan-cooled motor provides better pump reliability and efficiency

No-rib strainer basket with see-through cover offers easy debris removal

Side and rear conduit entry accommodates both high and low voltage connections for simple installation

 

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  • Tristar VS motor 2.jpg
    Tristar VS motor 2.jpg
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It is a Century motor, but it is a better motor.

It has a chemical-resistant Viton® seal, which is a better seal.

It has a display, which you might not need, but you might need it at some point like if the automation ever had a problem.

I would want the pump that you were promised.


1708146128658.png1708146162270.png1708146079758.png
 
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Well my quote said Tristar 900 and the contract just said Tristar VSP 1.8 and didn’t list model
Numbers. I’ll have to ask the pool builder why they didn’t give me the correct pump and see .
 
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Note that sound intensity depends on the distance from the source of the sound.

The intensity of the sound follows an inverse square law.

You can visualize this by thinking about a sphere where the sound at any distance has to be spread over the surface area of the sphere at that distance.

The surface area of a sphere increases as the radius or diameter increases and if the radius or diameter is doubled, then the surface area is 4 times as large, which means that the sound has to be spread over 4 times as much area.

In any case, you do not show the distance from the pump in your video, so it is hard to objectively determine if it is too loud.

You need to measure the sound with a sound meter at different distances and then compare the sound at a distance from a standard provided by the manufacturer.

For example, Pentair provides this sound reference for the IntelliFlo3 pump.

1708312673070.png

1708311967285.png

diameter | 2 meters
volume | (4 π)/3 m^3 (cubic meters)≈4.18879 m^3 (cubic meters)
circumference | 2 π meters≈6.28319 meters
surface area | 4 π m^2 (square meters)≈12.5664 m^2 (square meters)
(assuming center (x_0, y_0, z_0))

diameter | 4 meters
volume | (32 π)/3 m^3 (cubic meters)≈33.5103 m^3 (cubic meters)
circumference | 4 π meters≈12.5664 meters
surface area | 16 π m^2 (square meters)≈50.2655 m^2 (square meters)
(assuming center (x_0, y_0, z_0))


 

Attachments

  • PENTAIR_INTELLIFLO3_SELLSHEET_FEB2023.pdf
    2.2 MB · Views: 0
Note that sound intensity depends on the distance from the source of the sound.

The intensity of the sound follows an inverse square law.

You can visualize this by thinking about a sphere where the sound at any distance has to be spread over the surface area of the sphere at that distance.

The surface area of a sphere increases as the radius or diameter increases and if the radius or diameter is doubled, then the surface area is 4 times as large, which means that the sound has to be spread over 4 times as much area.

In any case, you do not show the distance from the pump in your video, so it is hard to objectively determine if it is too loud.

You need to measure the sound with a sound meter at different distances and then compare the sound at a distance from a standard provided by the manufacturer.

For example, Pentair provides this sound reference for the IntelliFlo3 pump.

View attachment 554634

View attachment 554629

diameter | 2 meters
volume | (4 π)/3 m^3 (cubic meters)≈4.18879 m^3 (cubic meters)
circumference | 2 π meters≈6.28319 meters
surface area | 4 π m^2 (square meters)≈12.5664 m^2 (square meters)
(assuming center (x_0, y_0, z_0))

diameter | 4 meters
volume | (32 π)/3 m^3 (cubic meters)≈33.5103 m^3 (cubic meters)
circumference | 4 π meters≈12.5664 meters
surface area | 16 π m^2 (square meters)≈50.2655 m^2 (square meters)
(assuming center (x_0, y_0, z_0))


I was next to the pump in that video (sorry was dark when I took the video). Maybe it is supposed to be that loud on full power. I just know when comparing my patient’s pump on Full power (3450 rpms) when his pop ups were cleaning was 5x more quiet, but then again he had a 3HP pump. Going outside to his patio I couldn’t hear his pump until I got somewhat close to the pump. For My pump, I would have to go to the front yard and cross the street and then some to not hear my pump .

I think I do have a Tristar 900 pump. Further research I did indicates I do, but not sure if I have an open line pump or dealer protected model with that advanced viton seal.
 
It sounds loud to me, but that is subjective.

See what Hayward says about the sound.

If you can get some actual decibel levels at specific distances, then that will provide the data necessary to do a more objective assessment of the sound.

Maybe the bearings are going bad.
 
Well it is a brand new pump (1 month old) for my new pool. Would bearings be bad? How expensive is a device to check the decibel level?

Model is this: IMG_8323.jpeg

I’d like to hire a pool professional to just spend and hour with me teaching me about my pool equipment and showing me more about how it works, helping me set my run times. The subcontractor the PB had do my pool school showed me some stuff but it was a whirlwind of information and I am not confident they told me the right stuff and started up my pool correctly given the run times they suggested for me and not realizing my skimmer wasn’t working and not fixing it for 2 weeks.

Are their pool companies/professionals who I can hire like that just for an hour or so one time?

Are there any pool experts in this forum in the West Valley of Phoenix area who have free time who can help me? All of the people I know have pool services who do their pool maintenance/cleaning/chemicals, so they don’t really know much.
 

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Heat Pumps, Heaters, Filters, Pumps August 2015 - Present

The first two numbers (21)are common to all ID tags.

The 3rd - 4th number is the plant of manufacture.

10 = Canada
11 = Pomona, CA
12 = Clemmons, NC
13 = Nashville, TN

The 5th % 6th number will be the year & the 7th & 8th is the month

1911 = November 2019

1912 = December 2019

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1708358018301.png

This bulletin from March 2020 shows the pump as a "Legacy" pump, which means that it was discontinued on or before that date, so the pump was made before March 2020.

The motor controller looks like it is from September 09 2015 Wednesday.

The pump was probably made in late 2015 or early 2016.

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For example, this pump was made in July 2018.
 

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  • Technical Updates for Pool Professionals March 2020.pdf
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Well my pump based on the serial code was made in April 2022. But that newsletter shows the model as discounted. It doesn’t list my model exactly though since I have the SP3202VSPND.

It still isn’t the expert line SP32900VSP that I would have expected to be installed though. The pool builder hasn’t responded to my email inquiry about my pump model.
 
Well my pump based on the serial code was made in April 2022.
Seems unlikely to me.

Are the first characters 21 XX 2204?

Register the equipment with Hayward and file a warranty claim.

See what Hayward says about the manufacturing date.

In any case, you do not have a 900 as was proposed and what you expected to get based on the proposal.
 

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