Recent content by BSmitty

Having gone through the gamut of pool cleaners....suction side, pressure side, and now finally robotic, I far prefer my current choice. Having to run the pump every time I wanted to vacuum the pool was no fun for me at California electricity costs. While the robots hit you in the wallet...

Regarding the M400, I owned the Oasis z5 for 5 years, which is essentially the same unit as the M400. I really couldn't fault the Oasis is any way regarding its operation in the pool. I do think the thicker cable and swivel design of my old machine was less susceptible to twisting than my new...

Same here. Margaret @ Marina told me to not even unbox my new Active 20, that Maytronics was aware of the bad batch of units out there. She sent me a pre-paid shipping label, and as soon as Maytronics received the tracking number of my shipment to them, they had a new one sent right back out to...

You're welcome Rick. Hope you enjoy it.

I have the same pole. 3 years in, still working great.

The power supply/pool cleaners really don't draw a whole lot of juice, so I'm sure it's solely a matter of covering their butt in case someone manages to pull the whole thing in while plugged in. What gauge and length is your extension cord? Something like a 14ga should work just fine. I ran a...

Did you recently purchase it? Maytronics has had an issue with a batch of very recent units. Typically they've not been running a full cycle, some as short as 15-20 mins.

Rick, If you buy the s300.....or even the s200 for that matter, from Margaret @ Marina, she'll add the inside rough filter at no charge, thereby turning it into the same multi-filter as the s300i.

I got 5 trouble-free years to the day out of my Oasis z5, which is essentially the same as your M400. I didn't baby it either. Saw a lot of sun, a lot of leaves, and a lot of action. Only reason I didn't pony up for another, is because I'm partial to the new filter basket design, so I went with...

Have your serial number ready so she can confirm it falls within the parameters of the known bad batch. From your description, it most likely does.

I talked with Margaret at Marina, and she says that Maytronics has apparently narrowed down this issue to a specific batch of very recently shipped serial numbers. Contact the retailer where you bought the unit, and they'll make it right for you.

OP...just as an aside, my Oasis Z5 exhibited similar issues before the motor finally died a week ago or so....almost 5 years to the day I bought it. I hope that's not your issue. As mentioned, thoroughly clean the filters, also run it with the spring filters to see if there's a difference. Make...

Cody, I can't vouch for the spring/rough filter, but the ultra fine filters lasted 5 years on an Oasis Z5 that recently died on me. Best thing I can recommend is to make sure the filters are clean before storing outside the pool. Marina has the replacement rough filter for your machine @...

I just left a message with Peg to have Margaret @ Marina to call me back regarding the status of my Active 20 order. I'll ask her about the recent issues as well.

My Oasis Z5 motor just quit after 4-5 good years of service, so I just ordered an Active 20 with the filter basket mod from Margaret at Marina. Yes...the wait time for a response back can be tedious, especially when you're suddenly without a cleaner, but their deals are so good, it's worth it. I...